Legal

Everything formal in one place. The short version: your content and your subscriber lists are yours, we charge only for what the pricing page says, and you can cancel anytime.

Terms & Conditions

The agreement that governs your use of nudgeo, including plans and billing.

Privacy Policy

What we collect, why, who we share it with, and the rights you have.

About nudgeo

Who we are and what we believe.

Refund & Cancellation Policy

Last updated: July 4, 2026

1. Subscriptions

  • Paid plans (currently Creator and Studio) are billed in advance, monthly or yearly, through Razorpay, and renew automatically until cancelled.
  • You can cancel anytime from Settings or by emailing billing@nudgeo.app. Cancellation stops the next renewal; you keep paid features until the end of the period you already paid for.
  • We do not charge cancellation fees.

2. Refunds

  • First purchase guarantee. If nudgeo is not for you, email us within 7 days of your first paid subscription charge and we will refund it in full.
  • Renewals. Renewal charges are generally non-refundable, but if you cancel within 48 hours of an accidental renewal and have not materially used paid features in the new period, we will refund it.
  • Duplicate or erroneous charges. Charged twice, or charged after cancelling? Tell us and we will refund the incorrect charge in full.
  • Email send credits. Pay-as-you-go send credits are refundable while unused; credits already consumed by delivered email are not.
  • Service failure. If a sustained outage on our side stops you from using a paid feature for a material part of a billing period, we will credit or refund a fair pro-rated amount.

Approved refunds are issued to the original payment method within 7 to 10 business days of approval (bank timelines may add to this). Nothing in this policy limits non-waivable rights you have under applicable consumer law.

3. How to request a refund

Email billing@nudgeo.app from your account email with the payment reference (shown in your Razorpay receipt). We acknowledge requests within 48 hours and decide within 7 business days.

4. Contact